Computer, Electronic & Precision Equipment Repair
Industry Profile Report
Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters
Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.
Call Preparation Call Prep Questions, Industry Terms, and Weblinks.
Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.
Industry Profile Excerpts
Industry Overview
The 10,300 in the US repair and maintain computers, office equipment, consumer electronics, communications equipment including cellular devices, tablets, and broadcasting equipment, as well as scientific and medical equipment. Repair and maintenance service providers may operate as third-party maintenance (TPM) providers, contract with electronics manufacturers, or become preferred providers for warrantee and recall repair services. Firms may serve a broad range of customers or specialize in a particular vertical, such as cellular devices or medical equipment.
Replace Versus Repair
Falling prices characterize the information technology industry with many customers choosing to replace equipment at the end of service life (EODL) rather than repair and maintain aging technology, which eliminates the opportunity for repair revenue.
Broader Repair Offerings
While some businesses in the industry specialize in mobile devices or medical equipment, many others are expanding their repair and maintenance offerings to cover a broader range of products, creating opportunities to grow their customer base and revenue.
Industry size & Structure
The average computer, electronic, and precision equipment repair and maintenance firm operates out of a single location, employs fewer than 10 workers, and generates $1-2 million annually.
- The computer, electronic, and precision equipment repair and maintenance industry consists of about 10,300 firms that employ about 106,000 workers and generate about $17.7 billion annually.
- The industry is concentrated at the top and fragmented at the bottom; the top 50 companies account for nearly half of industry revenue.
- Large firms include Geek Squad (Best Buy), United Radio, Precision Camera, AbelCine, iFix, Electronic Wizard, Maintech, Park Place Technologies (Curvature), Service Express, MERA, Applied Technical Services (ENI Labs), Intertek, and Crothall.
- Firms may have international operations.
Industry Forecast
Computer, Electronic & Precision Equipment Repair Industry Growth
Recent Developments
Nov 3, 2024 - Manufacturing Activity Remains Subdued
- Manufacturing activity, a driver of demand for precision equipment repair, remains subdued, according to Electronics Purchasing and Supply Chain News. The Institute for Supply Management’s manufacturing index, the PMI, was unchanged month over month in September at a level of 47.2 and remained below the index’s growth threshold of 50.0. “Demand is nowhere to be found,” said Tim Fiore, chair of the ISM’s manufacturing survey committee. “Production came down and it has steadily been creeping down in a controlled manner in response to demand signals.” Two industries expanded in August: computers and electronics, but the ISM does not expect manufacturing will move all that much in the next several months. Uncertainly regarding both the Federal Reserve’s plan for interest rates and the US presidential election has significantly slowed many manufacturing sectors.
- Six states have enacted right-to-repair laws as of mid-2024, with five doing so in the past three years. Massachusetts was the first state to introduce a right to repair automobiles in 2012. The first comprehensive law on consumer electronics repairs for devices sold, used or manufactured after July 1, 2023, was passed in New York in March of that year. California followed suit with a comprehensive electronic devices right-to-repair bill in October 2023. Colorado became the latest US state to sign into law a bill regulating the right to repair for consumer electronics like smartphones or laptops. The Colorado law, passed in May 2024, excludes "marine vessels, aviation, and motor vehicles; medical devices other than powered wheelchairs; certain safety and security equipment; certain construction- and energy-related equipment; and video game consoles", according to the text of the bill.
- Workplace occupancy, an indicator of demand for office equipment, was 51.4% for the seven-day period ending on October 23, up from 51% for the seven-day period ending on October 16, according to data gathered from swipes of access control cards in buildings with security systems provided by Kastle Systems. Occupancy rarely hit the 50% mark from the early days of the coronavirus pandemic through early 2024 despite attempts by many organizations to bring employees back. The Austin, TX, metropolitan area had the highest occupancy for the seven-day period ending on October 23 at 64.1%. The San Francisco, CA, metropolitan area trailed all others tracked at 41.6%.
- Computer, electronic, and precision equipment repair and maintenance industry sales are forecast to decrease at a 0.9% compounded annual rate from 2022 to 2027, slower than the growth of the overall economy, according to Inforum and the Interindustry Economic Research Fund, Inc. Computer, electronic, and precision equipment repair and maintenance industry employment decreased slightly during the first nine months of 2024 and average wages for nonsupervisory employees increased slightly, according to the US Bureau of Labor Statistics.
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