Appliance Repair and Maintenance NAICS 811412

Jul 30, 2025 - Home Services Revenue Up, Growth Stalls

• According to the Q1 2025 Jobber Home Service Economic Report, consumer hesitancy amid economic uncertainty and accelerating digital payment adoption are trends for home service businesses such as appliance repair technicians, locksmiths, and HVAC technicians. New work scheduled declined year-over-year in Q1 for the contracting segment, marking the third consecutive year of negative booking growth during the period. Median revenue saw a 1% increase during Q1 2025, driven by a slight rise in average invoice size. The increase reflected “stable demand for core services like repairs and diagnostics but little traction in higher-value project work.” Consumers continue to increase their adoption of digital payments. The report noted that digital payments were about 47% of total payments in Q1 2025, a 9% increase year over year.
• Consumer confidence levels, an indicator of discretionary spending, increased in July 2025 month over month, rising by 2 points, according to the Consumer Confidence Index. Consumer confidence levels have stabilized since May but remain lower than last year’s levels, according to The Conference Board, which publishes the monthly index. July’s gain can be attributed to consumers over 35 years old and shared across all income groups, except the lowest income group earning below $15K. In addition, the consumer sentiment index from the University of Michigan increased in July 2025, rising to 61.8 in preliminary July data from 60.7 in June, according to a report in the Wall Street Journal. July’s inflation expectation results were lower than June’s, when respondents expected a 5% price increase for the coming year. The index serves as a predictor of consumer spending as it indicates consumers’ perception of their financial prospects and the broader economy.

• Sales for the US appliance repair and maintenance services industry are projected to grow at a CAGR of 1.9% between 2025 and 2029, slower than the overall economy‘s anticipated growth, according to a forecast from Inforum and the Interindustry Economic Research Fund, Inc. Appliance repair and maintenance are part of the “other services sector,” which is driven by consumer spending, along with expenditure by businesses. Consumer sentiment is expected to improve in the forecast period, which bodes well for the various services industries, including appliance repair and maintenance. Many segments of the other services sector are recovering from a downturn during the pandemic. Factors that may limit consumer spending during the forecast period include higher tariffs on consumer goods.
• According to a report by the Professional Service Association, the appliance service industry is approaching repairs and maintenance differently due to the advancement of smart diagnostics and predictive maintenance driven by technology. The new tools allow technicians to assess appliance problems remotely before arriving on-site and provide real-time performance data and fault codes, which improve efficiency and more accurate diagnoses. Using wireless digital multimeters and thermal imaging cameras to detect issues ahead of time has helped to improve first-visit resolution rates by 35%. Predictive maintenance uses the captured data to anticipate possible failures, allowing for scheduled proactive repairs and maintenance, less downtime, optimization of maintenance schedules, and extending the lifespan of appliances. Samsung has introduced a new AI-powered “pre-care notification” system in limited areas, which monitors appliance usage and condition and diagnoses potential issues before breakdowns occur.