Appliance Repair and Maintenance NAICS 811412
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Industry Summary
The 5,252 Repair services in the US provide repair, installation, and maintenance services for household appliances, such as refrigerators, stoves, washing machines, dryers, water heaters, and room air conditioners. While the majority of revenue is derived from servicing household appliances, companies may provide service for other types of appliances or equipment or resell merchandise. Manufacturers, retailers, or dealers may outsource repair or warranty service to independent appliance service providers.
Competition from Retailers, Dealers, Handymen, DIY
Appliance service providers compete with dealers/retailers, handymen, and brave consumers willing to attempt repair jobs.
Warranty Work Less Attractive
Appliance manufacturers’ efforts to cut costs have resulted in warranty programs that are less profitable for service providers.
Recent Developments
Nov 25, 2025 - Revenue, Invoice Size Up in Q3: Jobber
- According to the Q3 2025 Jobber Home Service Economic Report, home service contracting businesses, which include appliance repair, experienced a mixed third quarter in 2025, reflecting seasonal shifts in demand. Industry data shows new work dipped 1% year over year, but average invoice size rose 4%, and median revenue increased 5%, signaling stronger value per job despite fewer new projects. Late summer trends pointed to more urgent repairs and replacements, while September saw job counts rebound alongside smaller invoices, highlighting a pivot toward quicker turnaround and routine maintenance work. For appliance repair providers, the pattern underscores the importance of balancing emergency services with scheduled maintenance as fall activity picks up.
- Declining consumer confidence in late 2025 may create headwinds for appliance repair and maintenance providers. The University of Michigan’s Index of Consumer Sentiment dropped 6.2% month-over-month in November's preliminary results to 50.3, a 29.9% year-over-year decline. The Current Economic Conditions Index fell to 52.3, and the Expectations Index to 49, down 36.3% annually. Year-ahead inflation expectations rose to 4.7%, while long-run expectations declined to 3.6%, with increased uncertainty across both horizons. Meanwhile, the Conference Board’s Consumer Confidence Index edged down to 94.6 from 95.6 in October, as improved current conditions (Present Situation Index up to 129.3) were offset by weaker short-term expectations (Expectations Index down to 71.5). Inflation expectations rose to 5.9%, and over half of consumers anticipated higher interest rates. Holiday spending is projected to fall, with promotions driving purchasing decisions.
- According to Supply Chain Drive, the US has expanded Section 232 tariffs to include hundreds of goods, notably household appliances such as refrigerators and dishwashers, which will increase costs for the appliance repair and maintenance industry. With a 50% levy now applied to steel and aluminum imports used in these products, repair providers face higher prices for replacement parts and components. The new tariff affects an estimated $320 billion in import value and adds inflationary pressure to already rising domestic prices. The new development may result in longer lead times, tighter margins, and increased service fees as businesses adjust to inflationary pressures. The shift also incentivizes consumers to repair rather than replace appliances, potentially boosting demand for maintenance services. However, sourcing challenges and cost volatility could strain operations, requiring strategic inventory planning and supplier diversification.
- Sales for the US appliance repair and maintenance services industry are projected to grow at a CAGR of 1.9% between 2025 and 2029, slower than the overall economy‘s anticipated growth, according to a forecast from Inforum and the Interindustry Economic Research Fund, Inc. Appliance repair and maintenance are part of the “other services sector,” which is driven by consumer spending, along with expenditure by businesses. Consumer sentiment is expected to improve in the forecast period, which bodes well for the various services industries, including appliance repair and maintenance. Many segments of the other services sector are recovering from a downturn during the pandemic. Factors that may limit consumer spending during the forecast period include higher tariffs on consumer goods.
Industry Revenue
Appliance Repair and Maintenance
Industry Structure
Industry size & Structure
The average appliance service provider operates out of a single location, employs 4 workers, and generates about $557,548 annually.
- The appliance repair and maintenance services industry consists of about 5,252 companies that employ about 20,111 workers and generate about $2.9 billion annually.
- The industry is somewhat fragmented; the top 50 firms account for just over 20% of industry sales.
- The majority of firms are small, independent companies.
Industry Forecast
Industry Forecast
Appliance Repair and Maintenance Industry Growth
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