Auto Body Shops

The 31,351 auto body shops in the US provide structural and interior repair, paint, and customization services for vehicles, such as passenger cars, trucks, vans, and trailer bodies. Major customers are insurers, vehicle owners, and auto dealerships. Some auto body shops are members of insurers’ Direct Repair Programs (DRP) and receive referrals from insurers whose clients have filed damage claims.

Increasing Technological Complexity

The technological complexity of modern vehicles creates operational challenges for body shops.

Collision Claims Stabilize, But Severity Rises

Increased passenger vehicle weights and the further integration of automated safety control systems is having an impact on how the auto body repair industry operates, according to industry experts at a seminar hosted by the Collision Industry Electronic Commerce Association.

Oct 13, 2026 - Dealerships Retreat from Collision Repair Despite Revenue Gains

• US auto dealerships generated slightly more body shop revenue in the first half of 2026, even as fewer dealers operated their own collision repair facilities. According to the National Automobile Dealers Association (NADA), dealership body shop sales reached $3.94 billion, up 0.8% from a year earlier but still below the high of $4.01 billion recorded during the same period in 2024. Meanwhile, the share of franchised dealerships operating on-site body shops fell from 33.4% to 31.9%, the largest midyear decline in at least eight years. Sales per repair order jumped nearly 10%, helping offset the shrinking number of dealership-operated shops. The NADA figures suggest that higher repair bills are supporting dealership collision revenue even as the industry shifts away from operating body shops at every location.
• Body shops are finding ADAS calibration work on more and more collision repairs, making accurate repair planning more important before work begins. Enlyte says calibrations appeared on 34% of repairable collision estimates in 2025, up from 12% in 2022, and averaged almost $700 when required. Yet CCC Intelligent Solutions says fewer than half of required calibrations show up on the initial estimate. Shops often discover the need later, forcing a supplemental estimate and potentially extending the repair. The trend reflects the rapid spread of cameras, radar, and other driver-assistance technology into the vehicle fleet, where even seemingly minor collision damage can affect sensors or their alignment. As calibration volume grows, body shops have more reason to determine those requirements earlier and weigh whether investing in equipment and technician training makes financial sense compared with continuing to send the work to outside specialists.
• The US trade fight with Canada could make collision repairs more expensive and harder to complete as tariffs ripple through the North American parts supply chain. Proposed 50% tariffs on Canadian auto parts and steel could raise costs for body panels, structural components, and other replacement parts, while the constant shifts in trade policy make pricing and availability tougher to predict. That creates a particular headache for collision shops, where estimates are often written days or weeks before parts are ordered and insurers closely scrutinize repair costs. Shops may have to absorb some price changes, renegotiate supplements, or wait longer for alternatives when parts become scarce. Higher vehicle prices could also keep older cars on the road longer, but that brings its own challenge: rising repair costs can push more damaged vehicles past the threshold where insurers declare them total losses, taking potentially profitable repair work out of shops altogether.
• Software-defined vehicles are adding another layer of complexity to collision repair, where fixing the sheet metal is increasingly only part of the job. Cars from Tesla, Rivian and other automakers rely on tightly integrated software, sensors and electronic systems that can make even routine body work more complicated. A damaged bumper or windshield may involve cameras or radar that require scanning, calibration, or even software checks before the vehicle can safely return to the road. For auto body shops, that means continued investment in diagnostic equipment, technician training and manufacturer repair information, while proprietary technology could push some work toward certified collision networks. Over-the-air updates may fix certain software problems without a shop visit, but they also make post-repair verification more important. As software-defined vehicles spread beyond premium electric models, collision shops will have to manage increasingly sophisticated electronics alongside traditional body and paint work.

Industry size & Structure

The average auto body shop operates out of a single location, employs more than 8 workers and generates $1.6 million annually.

• The auto body shop industry consists of more than 31,350 firms that employ about 253,000 workers and generates $52.9 billion annually.
• The industry is highly fragmented; the top 50 companies account for 27% of industry revenue.
• The industry includes multiple location operators (MLO)/multiple shop operators (MSO)/chains, franchises, and independent operators.
• Large firms include Caliber Collision, Gerber Collision & Glass, and Service King. Large franchises include Fix Auto USA and Driven Brands (CARSTAR, Maaco).