Computer, Electronic & Precision Equipment Repair
Industry Profile Report
Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters
Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.
Call Preparation Call Prep Questions, Industry Terms, and Weblinks.
Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.
Industry Profile Excerpts
Industry Overview
The 10,300 in the US repair and maintain computers, office equipment, consumer electronics, communications equipment including cellular devices, tablets, and broadcasting equipment, as well as scientific and medical equipment. Repair and maintenance service providers may operate as third-party maintenance (TPM) providers, contract with electronics manufacturers, or become preferred providers for warrantee and recall repair services. Firms may serve a broad range of customers or specialize in a particular vertical, such as cellular devices or medical equipment.
Replace Versus Repair
Falling prices characterize the information technology industry with many customers choosing to replace equipment at the end of service life (EODL) rather than repair and maintain aging technology, which eliminates the opportunity for repair revenue.
Broader Repair Offerings
While some businesses in the industry specialize in mobile devices or medical equipment, many others are expanding their repair and maintenance offerings to cover a broader range of products, creating opportunities to grow their customer base and revenue.
Industry size & Structure
The average computer, electronic, and precision equipment repair and maintenance firm operates out of a single location, employs fewer than 10 workers, and generates $1-2 million annually.
- The computer, electronic, and precision equipment repair and maintenance industry consists of about 10,300 firms that employ about 106,000 workers and generate about $17.7 billion annually.
- The industry is concentrated at the top and fragmented at the bottom; the top 50 companies account for nearly half of industry revenue.
- Large firms include Geek Squad (Best Buy), United Radio, Precision Camera, AbelCine, iFix, Electronic Wizard, Maintech, Park Place Technologies (Curvature), Service Express, MERA, Applied Technical Services (ENI Labs), Intertek, and Crothall.
- Firms may have international operations.
Industry Forecast
Computer, Electronic & Precision Equipment Repair Industry Growth
Recent Developments
Mar 3, 2025 - Bankruptcy Filings Increase
- Commercial bankruptcy filings increased 11% year over year in January 2025, according to Epiq AACER, a provider of US bankruptcy filing data. Computer, electronic, and precision equipment repair firms may be impacted by changing repair expenditures due to bankruptcy filings by customers. Commercial chapter 11 filings increased 16% year over year in January. Small business filings, captured as subchapter V elections within chapter 11, increased 7% year over year in January. “Total bankruptcy filings continue to grow double digit percentages each month,” said Michael Hunter, Vice President of Epiq AACER. “The signs of consumer stress also have become more pronounced as credit card delinquency reach a 12-year high and the share of those active credit card holders making the minimum payments are at a 13-year high. I expect this growth trend to continue and then accelerate after tax season concludes into the summer months."
- The US Copyright Office has granted several significant exemptions to the Digital Millennium Copyright Act (DMCA) that allow circumvention of digital locks when necessary for diagnosis, maintenance, or repair of consumer electronics, food service, healthcare, and transportation products, according to global law firm Dentons. These exemptions allow consumers and businesses to seek repairs from third-party services or perform maintenance themselves. The new exemptions were made under the temporary exemption procedure and will need to be renewed in three years during the next rulemaking session.
- Workplace occupancy, an indicator of demand for office equipment, was 51.5% for the seven-day period ending on February 19, down from 54.2% for the seven-day period ending on January 29, according to data gathered from swipes of access control cards in buildings with security systems provided by Kastle Systems. Occupancy has struggled to remain above the 50% mark since the early days of the coronavirus pandemic despite attempts by many organizations to bring employees back. The Houston, TX, metropolitan area had the highest occupancy for the seven-day period ending on February 19 at 63.9%. The Philadelphia, PA, metropolitan area trailed all others tracked at 41.1%.
- Computer, electronic, and precision equipment repair and maintenance industry sales are forecast to increase at a 6.78% compounded annual rate from 2025 to 2029, faster than the growth of the overall economy, according to Inforum and the Interindustry Economic Research Fund, Inc. Computer, electronic, and precision equipment repair and maintenance industry employment was unchanged and average wages for nonsupervisory employees decreased slightly during the first month of 2025, according to the US Bureau of Labor Statistics.
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