Computer Facilities Management Services
Industry Profile Report
Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters
Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.
Call Preparation Call Prep Questions, Industry Terms, and Weblinks.
Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.
Industry Profile Excerpts
Industry Overview
The 5,000 computer facilities management firms in the US provide management of clients’ computer systems and data processing. Services include computer systems management, network design and development, business process management, systems integration, and IT technical support. Firms work with businesses of all types and sizes, as well as governments, and may offer services tailored to an industry.
Hiring and Retaining Technical Staff
Loss of key personnel can disrupt operations and complicate relationships with clients.
Customers Bring IT In-house
Computer facilities management services firms lose contract renewals and opportunities when clients or prospects opt to hire IT staff and manage their own systems.
Industry size & Structure
A typical computer facilities management services firm operates out of a single location, employs around 16 workers, and generates about $4 million annually.
- The computer facilities management services industry consists of about 5,000 companies which employ about 78,500 workers and generate about $20 billion annually.
- Customer industries include businesses of all types and governments.
- The industry is concentrated with the 20 largest firms representing 40% of revenue.
- Large companies include DXC Technology, Century Link, Summit Information Systems, Strata Information Technology, and Asante Alliance.
Industry Forecast
Computer Facilities Management Services Industry Growth
Recent Developments
Mar 3, 2025 - Bankruptcy Filings Increase
- Commercial bankruptcy filings increased 11% year over year in January 2025, according to Epiq AACER, a provider of US bankruptcy filing data. Computer facilities management services may be impacted by changing technology expenditures due to bankruptcy filings. Commercial chapter 11 filings increased 16% year over year in January. Small business filings, captured as subchapter V elections within chapter 11, increased 7% year over year in January. “Total bankruptcy filings continue to grow double digit percentages each month,” said Michael Hunter, Vice President of Epiq AACER. “The signs of consumer stress also have become more pronounced as credit card delinquency reach a 12-year high and the share of those active credit card holders making the minimum payments are at a 13-year high. I expect this growth trend to continue and then accelerate after tax season concludes into the summer months."
- A total of 677 major health data breaches affecting more than 182.4 million people occurred in 2024 as of December 20, according to The US Department of Health and Human Services' Office for Civil Rights' HIPAA Breach Reporting Tool. Computer facilities management services may be affected if the record number of breaches increases calls for greater computer system security. Business associates were involved in 212, or about a third of the major breaches reported, but those vendor incidents affected more than 131 million individuals - or about 75% of people affected by major health data breaches this year.
- Government-approved cloud services have taken the lead over on-premises data centers for critical computing workloads at federal agencies, according to a survey of federal IT officials by government technology news site FedScoop. The volume of critical computing workloads operating on government-dedicated cloud services grew faster since mid-2020, according to nearly half (47%) of survey respondents, compared to workloads run in agency-owned/operated data centers (28%). And nearly twice as many respondents (56%) are looking at government-approved cloud platforms to increase hardware capacity over the next three years compared to agency-owned/operated data centers (33%). Agencies continue to view government-approved clouds as offering greater operational advantages. But advances in server performance, economy, and security control make upgrading agency data centers viable for certain computing workloads.
- Computer facilities management industry employment increased slightly and average wages for nonsupervisory employees decreased slightly during the first month of 2025, according to the US Bureau of Labor Statistics (BLS). Revenue for computer facilities management services increased 2.3% year over year and 1.8% quarter over quarter in the second quarter of 2024, according to the US Census Bureau. Computer facilities management service industry sales are forecast to grow at a 4.35% compounded annual rate from 2024 to 2028, faster than the growth of the overall economy, according to Inforum and the Interindustry Economic Research Fund, Inc.
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