Individual and Family Services

Industry Profile Report

Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters

Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.

Call Preparation Call Prep Questions, Industry Terms, and Weblinks.

Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.

Industry Profile Excerpts

Industry Overview

The 66,000 individual and family services agencies in the US serve children and youth, the elderly and disabled, and persons in crisis. They also provide programs for people needing specific support, such as alcohol and substance abuse self-help programs, ex-offender support programs, and marriage counseling. About 50% of organizations are tax-exempt non-profits.

Dependence On Government Funding

Individual and family services agencies often rely on government grants or contracts for a large part of their annual revenue.

High Staff Turnover

Child welfare and other social service agencies experience an average staff turnover of 30-40% per year and the average length of employment for their staff is less than two years.

Industry size & Structure

A typical individual and family service organization operates a single location, employs 42-43 workers, and generates almost $2.2 million in annual revenue.

    • The 66,000 organizations providing individual and family services in the US generate over $149 billion in annual revenue and have 2.8 million employees.
    • About 15% of organizations provide child and youth services, 48% provide services for the elderly and disabled, and 37% provide other services.
    • Large organizations include Boys and Girls Clubs of America, Save the Children Foundation, Boys Town, and Uplift Family Services.
                                    Industry Forecast
                                    Individual and Family Services Industry Growth
                                    Source: Vertical IQ and Inforum

                                    Recent Developments

                                    Mar 20, 2024 - Personal Income Increase may Reduce Demand
                                    • Personal income, an indicator of demand for individual and family services, increased moderately during the first seven months of 2023, according to the US Bureau of Economic Analysis. Demand for community individual and family services is likely to decrease as personal income increases. Industry employment increased moderately during 2023 while wages for nonsupervisory employees increased slightly, according to the US Bureau of Labor Statistics.
                                    • The formal US volunteering (volunteer activities within an organizational context) rate dropped seven percentage points—from 30% in 2019 to 23% in 2021, according to AmeriCorps. It was the largest change since AmeriCorps and the US Census began collecting this data in 2002. Utah; Wyoming; Minnesota; Maine; and Washington, DC had the highest formal volunteering rates in 2021. Individual and family services that rely heavily on volunteers are likely to be negatively impacted.
                                    • Over 16% people aged 12 and older had a substance use disorder in 2022, according to the 2023 National Survey on Drug Use and Health conducted by the US Department of Health and Human Services. The survey also found that nearly 25% of adults had a mental illness, including about 8% who experienced both mental illness and substance use disorder. About 20% of adolescents ages 12 to 17 had had a major depressive episode in the past year.
                                    • Medicaid – the single largest payer of behavioral health services in the country – is particularly well positioned to partner with state behavioral health authorities and other stakeholders to plan, implement, and monitor the behavioral health crisis response systems, according to KFF, formerly known as The Kaiser Family Foundation. National guidelines identify three core crisis services that should be accessible to anyone who is experiencing a behavioral health crisis: crisis hotlines, mobile crisis units, and crisis stabilization. KFF conducted a Behavioral Health Survey of state Medicaid programs as a supplement to its 22nd annual budget survey of Medicaid officials. About three-quarters of responding states (33 of 45) do not cover all three core crisis services for fee-for-service adults, but most states cover at least one core crisis service (41 of 45). Medicaid programs are less likely to cover crisis services compared to other behavioral health service categories. Despite this generally lower coverage, the landscape of crisis response systems is evolving across states, driven in part by the opportunity for enhanced federal matching funds for qualified mobile crisis services.
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