Janitorial Services NAICS 561720

Apr 17, 2025 - Faster Growth Expected

• The US janitorial services industry is projected to grow at a CAGR of 5.5% between 2025 and 2029, faster than the overall economy’s growth, according to a forecast from Inforum and the Interindustry Economic Research Fund, Inc. Consumer sentiment is expected to improve in the forecast period, which bodes well for the management and administrative services sector, which includes janitorial services. Factors that may limit consumer spending are higher tariffs on consumer goods. Lower inflation supports a moderate increase of real disposable income by about 2% in 2025 and 1.9% in 2026. The recent rise in remote work can impact needs related to working in corporate environments such as janitorial services. Remote work practices have faded to some extent since the pandemic, but remain more common than in earlier years. In the 12 months ending in December 2024, an average of 28% of workdays were spent at a remote location.
• Janitorial services providers may be affected by falling consumer confidence, with levels declining 7.2 points to 92.9 in March 2025 month over month, according to the Consumer Confidence Index from the Conference Board. Stephanie Guichard, Senior Economist of Global Indicators at The Conference Board, noted that the segment driving March’s decline was consumers over 55 years old, and the decline spanned all income groups with the exception being households earning over $125,000. Per Guichard, “Consumer confidence declined for a fourth consecutive month in March, falling below the relatively narrow range that had prevailed since 2022.” Purchasing plans for homes and new cars declined while big-ticket purchases rose on a six-month moving average basis, which may reflect plans to purchase certain items before impending tariffs lead to price increases.

• The commercial janitorial industry is grappling with staffing challenges, with over 60% of janitorial companies identifying labor shortages as a major obstacle to achieving growth objectives, according to a report in CleanLink. Nearly 90% of these companies plan to increase wages to attract and retain qualified workers. The cleaning industry has high employee turnover rates, which can be as high as approximately 200% annually. Staffing problems can lead to inconsistent service quality, reduced productivity, and increased operational costs through frequent rehiring and training costs. On a positive note, a recent survey by GP PRO of maintenance workers in ISSA found that 41% of respondents had worked in the cleaning industry for more than 10 years and 82% of respondents said they were somewhat or very satisfied with their current roles. While a quarter of those surveyed said the work is messy and dirty, only 8% said the tasks were unenjoyable.
• According to Eptura’s 2025 Workplace Index, organizations are managing changing workplace environments as they increase office attendance; higher office attendance indicates demand for janitorial services. The report shows that 34% of businesses plan to increase in-office workdays in 2025, which puts pressure on leaders to balance space utilization with the staff member experience. The volume of visitors per location has nearly doubled in the past three years, according to Eptura. More organizations are turning to digital resources and AI to maximize facility and building resources. Data that provides better visibility to the people, buildings, and assets and their interactions can help best deploy the right resources at the appropriate time. The report noted that the average full-time hours required to perform reactive maintenance are significantly higher than those needed for preventative maintenance. Preventative maintenance schedules are more precise and easier to facilitate using predictive data analytics, and improved preventative schedules can reduce costs, per Eptura.