Janitorial Services NAICS 561720
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Industry Summary
The 63,000 janitorial service providers in the US clean building interiors, windows, and the interiors of transportation equipment, such as aircrafts. Specialized services include disaster recovery, medical cleaning, and mold clean up. Some companies provide outdoor services, such as snow removal and lawn maintenance. Non-residential customers, such as those in institutional, office, and commercial buildings, account for 80% of industry revenue.
Immigration Laws
Most janitorial jobs do not require workers with English-speaking skills, and tend to attract both legal and undocumented immigrants.
Green Cleaning
Growing concern with the environment and sustainability issues has led to increased demand for the use of eco-friendly cleaning products and methods.
Recent Developments
Feb 19, 2026 - Measles Resurgence Increases Operational Demands on Janitorial Firms
- Amid a global measles resurgence, the International Janitorial Cleaning Services Association (IJCSA) issued strict disinfection protocols, elevating operational demands for the US janitorial services industry. With 933 cases reported in South Carolina and outbreaks active in states including California, Wisconsin and Florida (one university nearing 60 cases), containment efforts increasingly rely on cleaning compliance. IJCSA emphasizes a two-hour air clearance rule, as measles can remain airborne and infectious for up to two hours. EPA List S disinfectants must be used with proper 1 to 10 minute contact times, following pre-cleaning and high-touch surface targeting. Staff must demonstrate immunity and wear PPE, including N95 respirators. For janitorial firms, these protocols increase labor time, training requirements, chemical standards, and liability exposure. As outbreaks threaten public spaces nationwide, adherence to timing, ventilation, and product guidelines becomes critical to securing contracts, protecting workers, and preventing secondary infections.
- Declining consumer sentiment is creating mixed but cautious conditions for the US janitorial industry, according to leading indicators. The Conference Board reported its Consumer Confidence Index fell 9.7 points to 84.5 in January, the lowest since 2014, with the Expectations Index dropping to 65.1, well below the recession threshold of 80. Only 23.9% of consumers said jobs were plentiful, down from 27.5%, while 28.5% expect fewer jobs ahead. Meanwhile, the University of Michigan Index of Consumer Sentiment registered 57.3 in February, down 11.4% year over year and about 20% below January 2025 levels. Year-ahead inflation expectations remain elevated at 3.5%. For janitorial contractors, weaker business expectations and caution around big-ticket and service spending may pressure new commercial contracts, while persistent inflation and labor concerns could raise operating costs and heighten pricing sensitivity among clients in 2026.
- According to a report in CleanLink, operational trends outlined in a new IFMA Facility Management Pulse Report point to steady demand and labor pressure for the US janitorial services industry. Based on a survey of more than 1,400 facility managers across 80 countries, commercial cleaning leaders expect rising workloads alongside moderate budget growth and ongoing staffing constraints. The newly created Facility Management Workload Index posted a +43 reading on a –100 to +100 scale, indicating continued growth in management and cleaning demands. While about 50% of respondents expect 5%–10% budget increases, many North American managers anticipate flat budgets, increasing cost sensitivity. Labor challenges remain significant, with vacancies taking an average of 3.7 months to fill. As a result, 37% of respondents increased outsourcing of cleaning teams, while 43% held staffing steady, reinforcing sustained demand for contracted janitorial services and flexible labor models in the US market.
- As 2026 begins, hybrid work remains dominant, shaping uneven demand for US janitorial services, according to a report in Built In. More than half (52%) of remote-capable employees work hybrid schedules, while 26% remain fully remote and roughly 22% work fully on-site, according to Gallup. Although the share of Fortune 100 companies requiring full-time, in-person work rose sharply, from 5% in 2023 to 54% in 2025, actual office occupancy averages only 50–60% on weekdays, based on Kastle badge data. This gap limits a full rebound in daily cleaning volumes, even as some large employers increase office mandates. Younger workers may drive incremental gains: Gen Z favors hybrid work and is least enthusiastic about fully remote arrangements, potentially supporting more consistent office use. Overall, janitorial demand is likely to remain below pre-pandemic levels, with growth concentrated in selectively busier offices rather than broad-based expansion.
Industry Revenue
Janitorial Services
Industry Structure
Industry size & Structure
The average janitorial services provider operates out of a single location, employs about 17 workers, and generates $1.2 million annually.
- The janitorial services industry consists of about 63,000 companies that employ over 1 million workers and generate about $73 billion annually.
- The industry is highly fragmented; the top 50 firms account for 32% of industry sales.
- The industry includes national and regional companies, franchises, and independent operators.
- Large companies include divisions of ABM, Authority Brands (The Cleaning Authority), Neighborly (Molly Maid), and ServiceMaster (Merry Maids).
- Non-residential customers, such as those in institutional, office, and commercial buildings, account for 80% of industry revenue.
Industry Forecast
Industry Forecast
Janitorial Services Industry Growth
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