Pet Care Services
Industry Profile Report
Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters
Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.
Call Preparation Call Prep Questions, Industry Terms, and Weblinks.
Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.
Industry Profile Excerpts
Industry Overview
The 22,000 pet care services firms in the US provide pet boarding, grooming, sitting, and training, but exclude veterinary services. Firms may specialize in a particular area, such as pet waste removal or dog walking, or offer a range of services. The industry consists primarily of franchises and independent operators. Some large veterinary services chains and pet supply retailers also offer pet care services.
Competition From Alternative Providers
Pet care service providers face competition from a variety of sources, including veterinarians, pet supply retailers, and providers closer to home.
Pet Industry Projected To Grow
Improved economic conditions and the ongoing “humanization” of pets are expected to drive growth in the pet industry, which includes pet care services.
Industry size & Structure
The average pet care services provider operates out of a single location, employs fewer than 10 workers, and generates $455,000 annually.
- The pet care services industry consists of 22,000 firms that employ 183,000 workers and generate $10 billion annually.
- The industry is highly fragmented; the top 50 companies account for less than 9% of industry revenue.
- Some large veterinary services chains and pet supply retailers offer pet care services.
- The industry consists primarily of franchises and independent operators.
- Camp Bow Wow (owned by Mars), Fetch! Pet Care, and All American Pet Resorts are large pet care services franchises. Large pet retailer PetSmart also offers pet grooming, training, day care, and boarding.
Industry Forecast
Pet Care Services Industry Growth
Recent Developments
Mar 17, 2025 - Pet Care Driven by Remote Work Policies
- Despite some high profile companies and government entities issuing Return to Office (RTO) mandates, a recent survey shows that only 12% of executives with hybrid or fully remote workers plan on issuing RTO policies in the upcoming year; RTO mandates and rising workplace occupancy are indicators of demand for pet care services. Companies such as JP Morgan Chase, Amazon, and AT&T, as well as the federal government, have recently announced RTO policies. According to the study from Stanford and the Federal Reserve Bank of Atlanta’s Survey of Business Uncertainty, the executives who do plan a RTO in 2025 do not expect to do a full return to onsite work but will instead require employees work only one to four days a week in office. Researchers say the expected shifts to onsite work in 2025 will only reduce the share of paid workdays that are work-from-home from 21.2% to 20.8%.
- According to a report in CFO Dive, consumer confidence and spending levels, indicators of discretionary spending, fell due to consumer concerns about tariff effects. Consumer spending was down 0.5% in January 2025, according to the Bureau of Economic Analysis, as consumers reduced purchases of vehicles and other durable goods. All five components of the consumer sentiment index from the University of Michigan dropped in February, including a nearly 20% decrease in buying conditions for durable goods. In addition, the Conference Board index of consumer sentiment in February 2025 marked the biggest decline since August 2021 and the third straight month of declines. According to Stephanie Guichard, senior economist for global indicators at the Conference Board, “There was a sharp increase in the mentions of trade and tariffs, back to a level unseen since 2019. Most notably, comments on the current administration and its policies dominated the responses.”
- An analysis from Bloomberg Intelligence shows that Gen Z and Millennials tend to form more pet households than other generations and view their pet companions as family, resulting in higher demand for premium products and services. The “2025 Pet Economy Report” revealed that as younger generations delay other milestones such as having children, they are investing in their pet families and often have multiple pets. The report indicates that the global pet care industry will expand more than 45% to exceed $500 billion by 2030, with a continued focus on “better-for-you” products and services. According to Bloomberg’s Diana Rosero-Pena, “Additionally, the humanization of pets has allowed for other premium products to thrive. We see this trend inciting the growth for premium foods, healthcare to extend their lives, and premium discretionary such as clothing.” The US is forecast to remain the biggest pet food market followed by Europe.
- A new report from the American Pet Products Association titled “2024 Bird, Small Animal & Horse Report: Strategic Insights from the National Pet Owners Survey” shows that pet owners are demonstrating increased emotional attachment and proactive pet care with their specialized pets, according to Pet Age. One key finding from the report involved a marked increase in proactive health management across all pet types. Grooming, for example, has become more important to owners, with 42% of bird owners seeking professional grooming services. Small animal owners have also increased their vitamin and supplement purchases by 44%. Other trends found among these diversified pet owners are significant increases in gift giving and owners making more provisions in their wills for the long-term care of their pets.
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