Pet Care Services NAICS 812910
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Industry Summary
The 23,700 pet care services firms in the US provide pet boarding, grooming, sitting, and training, but exclude veterinary services. Firms may specialize in a particular area, such as pet waste removal or dog walking, or offer a range of services. The industry consists primarily of franchises and independent operators. Some large veterinary services chains and pet supply retailers also offer pet care services.
Competition From Alternative Providers
Pet care service providers face competition from a variety of sources, including veterinarians, pet supply retailers, and providers closer to home.
Pet Industry Projected To Grow
Improved economic conditions and the ongoing “humanization” of pets are expected to drive growth in the pet industry, which includes pet care services.
Recent Developments
Oct 27, 2025 - Growth in Pet Care Industry
- The Other Services Industry, which includes pet care services, is one of 10 industries reporting growth in September’s Services ISM Report on Business. Executives in the Other Services industry reported an increase in new orders, prices paid for materials and services, and order backlogs, along with a decrease in employment. Additional industries reporting growth during the period were Accommodation & Food Services; Health Care & Social Assistance; Wholesale Trade; Information; Public Administration; Educational Services; Finance & Insurance; Transportation & Warehousing; and Utilities. Seven industries reporting contraction during the period were Mining; Agriculture, Forestry, Fishing & Hunting; Construction; Management of Companies & Support Services; Professional, Scientific & Technical Services; Retail Trade; and Real Estate, Rental & Leasing. Overall, economic activity in the services sector was unchanged in September, with the Services PMI registering 50%.
- Consumers are signaling sustained economic unease, an outlook that may challenge discretionary sectors like pet care services, as both confidence and sentiment indexes remain at multi-year lows amid persistent inflation and job concerns. In September 2025, the Consumer Confidence Index from the Conference Board fell to 94.2, with job optimism down and inflation expectations high. Buying intentions dropped for cars and travel, while interest in homes and smartphones rose. Confidence declined across most age and income groups, especially among households earning $25,000–$35,000 and over $200,000. The consumer sentiment index held at 55 in October 2025 from the previous month, and was down 22% year-over-year, according to the University of Michigan Surveys of Consumers. Overall, the data signals cautious consumer sentiment, which could dampen spending heading into the holiday season.
- According to a report in Pet Boarding and Daycare magazine, pet care businesses face reduced demand for holiday boarding with fewer Americans traveling due to economic uncertainty. The report cited several studies showing a slowdown in vacation travel plans, with consumers shortening their vacations and staying closer to home. With a slowdown in holiday bookings likely, profitability for pet boarding providers hinges more on strategic booking, not just occupancy. Key recommendations include phone training to convert leads, selective booking of high-value clients, proactive outbound calls, and cautious overbooking to offset cancellations. The goal is to increase per-reservation value and stabilize revenue during a critical season. For the pet care sector, the shift highlights the need to evolve from passive intake to active revenue management. As travel-linked demand softens, businesses must optimize client engagement, refine booking practices, and invest in staff training to protect margins and build resilience heading into 2026.
- According to a report in Travel and Tour World, pet-friendly accommodations are becoming a new travel trend in the US and many other countries. The report noted that the US, the UK, Ireland, France, Germany, Australia, and Canada are spearheading the movement, equipping hotels with the amenities to give pets and their owners a good experience. Adding pet-friendly rooms can increase bookings and boost overall tourism. Hotels and vacation rental owners may charge pet owners a fee and/or a pet deposit for the convenience. Customers tend to be loyal to hotels that offer pet-friendly stays. Some US hotels offer special services for pets like grooming, doggy pools, and even concierge services. Pet care providers may need to partner with hotels to attract vacationing customers and their pets for services, to take advantage of a new potential group of customers.
Industry Revenue
Pet Care Services
Industry Structure
Industry size & Structure
The average pet care services provider operates out of a single location, employs fewer than 8 workers, and generates $421,000 annually.
- The pet care services industry consists of 23,700 firms that employ 191,000 workers and generate $10 billion annually.
- The industry is highly fragmented; the top 50 companies account for less than 9% of industry revenue.
- Some large veterinary services chains and pet supply retailers offer pet care services.
- The industry consists primarily of franchises and independent operators.
- Camp Bow Wow (owned by Mars), Fetch! Pet Care, and All American Pet Resorts are large pet care services franchises. Large pet retailer PetSmart also offers pet grooming, training, day care, and boarding.
Industry Forecast
Industry Forecast
Pet Care Services Industry Growth
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