Roofing and Siding Contractors NAICS 238160, 238170

Jun 9, 2025 - AI Helps Streamline Operations for Home Services

• Some home-services firms are leveraging AI-enabled tools to increase the accuracy and efficiency of scheduling, customer service, and other operations, according to The Wall Street Journal. One startup, Netic, offers AI-enabled software that can answer and return customer calls, predict maintenance needs based on weather or emergencies, and schedule and prioritize work orders. AI adoption in the home-services trades is being led by private equity firms active in roll-up consolidation in fragmented services industries, including roofing, electrical, plumbing, and HVAC. Integrating AI, which is often compatible with customer relationship management software, can help private equity firms manage their portfolios of home-services firms, boosting efficiency and profits. Large, independent home-services firms are also investing in AI.
• US residential construction spending declined in April compared to March amid a reduction in the number of new single-family developments and rising inventories of unsold new homes, according to Reuters. In a Reuters survey of property industry experts, 90% of respondents said they believed the Trump administration’s tariff policies would drive up costs and result in fewer homes being built. A housing strategist with Morgan Stanley said, "Looking ahead through the rest of this year and into 2026, we don’t expect mortgage rates to come down much — at least not through the third quarter of 2025 — so affordability will remain pressured.”

• So-called “missing middle” medium-density housing, which includes duplexes, townhouses, and other smaller multifamily properties, has gained in popularity over the last several quarters, according to the National Association of Home Builders. Multifamily properties in the missing middle (2 to 4 units) have generally been out of favor since the Great Recession, but they are experiencing a resurgence. In the first quarter of 2025, there were 5,000 construction starts for housing properties with 2 to 4 units, which was flat compared to a year earlier. However, over the past four quarters, the number of missing middle residential construction units reached 23,000, marking a 53% increase over the four quarters before that period. The missing middle segment’s gains may be limited absent zoning reform that allows for increased density.
• North American construction and engineering spending in 2025 is expected to grow by 3% after increasing an estimated 7% in 2024, according to FMI’s second-quarter 2025 North American Engineering and Construction Outlook. Nonresidential building construction spending is forecast to be flat in 2025 as growth in amusement and recreation (+7%), transportation (+3%), public safety (+3%), and educational (+3%) is offset by weakness in commercial (-7%), lodging (-5%), and manufacturing (-1%). Amid high mortgage interest rates and a lack of affordability, single-family construction spending is forecast to rise by 3% in 2025. A recent jump in new apartment supply and unfavorable cost conditions will reduce multifamily spending by 12% in 2025.