Consumer Electronics Repair Services

Industry Profile Report

Dive Deep into the industry with a 25+ page industry report (pdf format) including the following chapters

Industry Overview Current Conditions, Industry Structure, How Firms Operate, Industry Trends, Credit Underwriting & Risks, and Industry Forecast.

Call Preparation Call Prep Questions, Industry Terms, and Weblinks.

Financial Insights Working Capital, Capital Financing, Business Valuation, and Financial Benchmarks.

Industry Profile Excerpts

Industry Overview

The 1,700 firms in the US repair and maintain consumer electronics such as cameras, TVs, radios, speakers, amplifiers, media players and recorders. Customers include individuals and households, businesses, and government clients. Firms also contract with electronics manufacturers or become preferred providers for warrantee and recall repair services. Repair and maintenance of computers and communications equipment such as cellphones are not included in this report.

Consumers Replace Rather than Repair

Rather than pay the price to have an existing piece of equipment repaired, consumers often purchase new equipment, which eliminates the opportunity for repair revenue.

Product Recall Opportunities

Firms work with manufacturers to become certified or specialized repair providers, which is handy in the event of product recalls.

Industry size & Structure

A typical consumer electronics repair firm operates out of a single location, employs fewer than 5 workers, and generates about $940,000 annually.

    • The consumer electronics repair industry consists of about 1,700 companies, which employ about 13,500 workers and generate about $1.6 billion annually.
    • Customers include individual consumers and all types of businesses.
    • The 20 largest firms account for 54% of industry revenue, while the rest of the industry is fragmented.
    • Companies include Geek Squad (Best Buy), United Radio, Precision Camera, AbelCine, Consumer Electronic Service, iFix NY and Electronic Wizard.
                                Industry Forecast
                                Consumer Electronics Repair Services Industry Growth
                                Source: Vertical IQ and Inforum

                                Recent Developments

                                May 18, 2023 - Logitech Partners with iFixit for Repair Program
                                • Following a recent trend toward broader repair programs for consumers, Logitech and iFixit have announced a new partnership to let customers fix their own devices, according to Yahoo Finance. The self-repair program is set to begin this summer with support for two Logitech mouse models: the Logitech MX Master and the MX Anywhere. iFixit will offer do-it-yourself repair guides for Logitech gear, provide spare parts using genuine Logitech replacement parts and batteries, and offer out-of-warranty support for select products. Companies like Apple, Google, and Samsung have recently launched expanded repair programs and support. More states are also taking steps in the self-repair space. New York and Massachusetts have passed “Right to Repair” legislation, with other states considering similar legislation. Prakash Arunkundrum, chief operating officer at Logitech, said the partnership allows the company to play a more active role in a shift to a more circular economy.
                                • Consumer confidence levels fell in April 2023 after a slight increase in March 2023, according to data from The Conference Board. The Conference Board’s consumer confidence index dipped to 101.3 in April 2023 from 104 in March 2023. According to Ataman Ozyildirim, a senior director of economics at The Conference Board, “Consumers became more pessimistic about the outlook for both business conditions and labor markets. Compared to last month, fewer households expect business conditions to improve and more expect worsening of conditions in the next six months. They also expect fewer jobs to be available over the short term. April’s decline in consumer confidence reflects particular deterioration in expectations for consumers under 55 years of age and for households earning $50,000 and over.” Plans to purchase appliances, autos, homes, and vacations cooled in April 2023, a sign that consumers are pulling back amid reduced optimism, per Ozyildirim.
                                • The global consumer electronics repair and maintenance market is projected to reach more than $9 billion in 2027, according to a new report from The global consumer electronics repair and maintenance market is expected to grow from a projected $8.7 billion in 2023 to $9.6 billion in 2027 at a CAGR of 2.5%. Demand is being driven by an increase in equipment repair and the cost benefits of repairing broken equipment rather than disposing of it. The repair industry generally fixes around 25 million electronic appliances in a month. The pandemic created supply chain disruptions in various countries that remain problematic. Repair shops continue encountering supply chain issues when searching for spare components for mobile and electronic appliances, creating longer wait times for repair services in certain circumstances.
                                • Sales for electronics and appliance stores decreased nearly 10% unadjusted year over year and about 2% month over month seasonally adjusted in March 2023, according to data released by the National Retail Federation. Overall retail sales were up 2.9% in March 2023 over a year ago but down 1% from February 2023, according to the US Census Bureau. NRF’s retail sales calculation, which excludes car dealers, gas stations, and restaurants, showed an increase of 4.6% unadjusted year over year and down 0.5% month over month in March 2023. According to NRF President and CEO Matthew Shay, “Retail sales moderated in March after posting strong gains in the first two months of the year. Continued easing of inflation and the overall strength of the job market and wages are keeping the fundamentals of the consumer economy strong and should support their ability to spend on household priorities through 2023.”
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