Overview

The 35,000 Internet, TV and mail-order retailers in the US sell merchandise through non-store channels, including catalogs, toll-free numbers, the Internet, and television (electronic shopping). Major product categories include drugs, health and beauty aids; computer hardware, software, and supplies; women’s clothing and accessories; and books. Examples of Internet, TV and mail-order retailers include Internet auction sites, mail order book clubs, catalog/call center operations, Internet-only retailers, and home shopping networks.

Seasonal Demand

Similar to the traditional retail industry, Internet, TV, and mail-order retailers experience seasonal sales, with peaks during the winter holidays.

Reliance On Information Systems

System interruptions or problems with communications suppliers can result in outages or loss of critical data.